Any products purchased from veliscahomes.co.uk can be returned for a full refund (minus a £20 processing fee* per item) or exchanged within 14 days of the delivery date.

Throws, Cushions (Products with low retail rate) can be returned for a full refund or exchanged within 14 days of the delivery date. There is no processing fee.

Seek additional support for exchanges at enquiries@veliscahomes.co.uk. 

To receive a full refund, the original item MUST be in new condition and returned without:

• Pet dander or fur

• Dirt or grass stains

• Signs of wear, washing, or improper care

• Damage or stains

All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded. 

Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport.  If you have received multiple items in one package, please reach out to our Customer Care team at enquiries@veliscahomes.co.uk for assistance.  

All refunds are issued back to the original form of payment used during purchase.